Frequently asked questions

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General Information

Where are you located?

We are located at 3/2 Brodie Street, Morisset, NSW.
(opposite the car and dog wash, in the industrial area.)

What are your opening hours?

Monday: 12pm-7pm
Tuesday: Closed
Wednesday: 12pm-7pm
Thursday: 12pm-9pm
Friday:12pm-9pm
Saturday: 12pm-9pm
Sunday:12pm-7pm

Are you pet-friendly?

We welcome well-behaved dogs to our venue! Your furry friends can enjoy the experience with you. However, the safety and comfort of all our patrons and staff are our top priorities. If any issues arise, we may ask you to kindly leave with your dog.

Do you have a taproom?

Yes, our taproom is open during our opening hours. Come in and enjoy a variety of our craft beers on tap.

Can I buy your beer to take home?

Absolutely! We offer growler and squealer fills and have a selection of cans available for purchase in our taproom, we also have can available in our webstore.

Are your beers available online?

Yes absolutely. You can purchase cans from our webstore.

What types of beer do you offer?

We brew a wide range of beers including IPAs, stouts, lagers, and seasonal specialties. You can find a full list of our current offerings on our Beer Menu.

Do you have any other events on?

We have Trivia every Thursday nights from 7pm and Karaoke every Friday from 6pm, along with other special events throughout the month. Check our Events Calendar for the latest updates.

Do you offer brewery tours?

We're sorry, but we don't offer brewery tours at the moment. However, we encourage you to check back periodically as we may introduce tours in the future. Stay tuned for updates!

Do you host private events or parties?

Yes, our brewery is available for private events and parties. Please contact us at Info@lakemacbrewing.co for more details and availability.

Do you have live music?

We have live music from time to time. To keep updated, follow us on Facebook or Instagram for latest updates.

Do you distribute your beer?

Yes, our beers are available at select bars and retailers throughout NSW. Check our distributors list for locations near you.

Can I bring my own food?

At our venue, we take pride in offering a diverse and delicious menu to cater to all your dining needs. Unfortunately, we do not allow outside food to be brought into the venue. However, if you have special dietary requirements or other concerns, please discuss them with our management prior to your arrival. We are always happy to accommodate your needs as best as we can.

Orders

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at info@lakemacbrewing.co with your order number and photos of the damaged items. We will arrange for a replacement or refund as quickly as possible.

What should I do if I received the wrong order?

If you receive the wrong order, please contact us at info@lakemacbrewing.co with your order number and details of the mistake. We will correct the issue promptly.

How is the beer packaged?

We take great care in packaging your beer to ensure it arrives in perfect condition. Each can is securely packed in sturdy, protective packaging to prevent breakage during transit.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Can I return or exchange my beer?

Due to the nature of our products, we cannot accept change of mind purchases. If there is an issue with your order, please contact us, and we will do our best to resolve it.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible at info@lakemacbrewing.co . We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes or cancellations may not be possible.

Are your beers available online?

Yes absolutely. You can purchase cans from our webstore.

Are there any restrictions on shipping beer?

Yes, someone who is over 18 years of age (Australia) will need to accept the package. also due to various state and local laws, we may not be able to ship to certain areas. Please contact us at info@lakemacbrewing.co to make sure we can deliver to your area.

Shipping

What shipping methods do you use?

We use reputable carriers to ensure your beer arrives safely and promptly. The carrier used may vary depending on your location.

How much does shipping cost?

Shipping costs are calculated at checkout and depend on your location and the size of your order. We strive to offer competitive shipping rates and occasionally provide shipping promotions.

How is the beer packaged?

We take great care in packaging your beer to ensure it arrives in perfect condition. Each can is securely packed in sturdy, protective packaging to prevent breakage during transit.

How can I contact you if I have more questions about shipping?

If you have any additional questions or concerns about shipping, please reach out to us at info@lakemacbrewing.co, and we will be happy to assist you.

Do you ship your beers?

Yes, we offer shipping for our beers to most locations.

Do you ship internationally?

Currently, we only ship within Australia. We are working on expanding our shipping options and hope to offer international shipping in the near future.

Do you offer free shipping?

We are not able to provide free shipping at present.

Do you distribute your beer?

Yes, our beers are available at select bars and retailers throughout NSW. Check our distributors list for locations near you.

Are there any restrictions on shipping beer?

Yes, someone who is over 18 years of age (Australia) will need to accept the package. also due to various state and local laws, we may not be able to ship to certain areas. Please contact us at info@lakemacbrewing.co to make sure we can deliver to your area.

Customer Support

What are the operating hours of customer support?

Our customer support team is available to assist you from:

Sunday to Wednesday - 10am - 8pm
Thursday to Saturday - 10am - 9pm

Is customer support available on weekends and holidays?

Our customer support team is available during regular business hours, but we may have limited support on weekends and holidays.

How long does it typically take to receive a response from customer support?

We strive to respond to all customer inquiries within 24 hours. However, response times may vary depending on the volume of inquiries we receive. You can also contact us via Facebook.

How can I provide feedback on my experience with customer support?

We welcome your feedback on your experience with customer support. You can provide feedback through our website, email, or by speaking to a customer support representative directly. Your feedback helps us improve our service.

How can I contact customer support?

You can contact customer support through phone, email, or live chat. Our contact details can be found on our website via our contact us page and our live chat is in the bottom right corner of the page, in yellow.

Events and community

Do you support local charities or community events?

Yes, we regularly participate in and support local charities and community events. Please come into the taproom to discuss in person.

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